SHIPPING & PROCESSING
Each piece is handcrafted and made-to-order, specifically for you. Although I do my very best to get orders out as quickly as possible, please allow approximately 7 business days for your one of a kind design to be created. This does not include the shipping time for delivery.
Ready to Ship pieces will be shipped within three business days unless otherwise stated.
All items will be shipped via USPS.
If you need your order faster, please upgrade your shipping at checkout. Please note that additional charges will apply for expedited, rush orders. The customer is responsible for any and all shipping charges related to undeliverable packages.
Due to the handmade nature of White Sand Jewelry, all of the jewelry sold on WhiteSandJewelry.com is Final Sale. I will consider the resizing of rings and chain lengths on a case-by-case basis, so please email me at firstname.lastname@example.org with your questions. You will be responsible for paying for your own shipping costs for shipping your item for a resize. Shipping costs are non-refundable. I strongly recommend that you use a trackable shipping service and purchase shipping insurance as I am not responsible for lost, damaged or stolen goods during transit.
Items purchased during sales or special promotions are not eligible for refunds.
I do not accept refunds on custom orders due to the time and resources that go into this service. Thank you for understanding.
Unfortunately it sometimes happens that an item is damaged in transit. I take every care when I package your jewelry, however should it arrive damaged, please let me know within 24 hours of receipt. The damaged jewelry must be returned with 2-3 days of receiving and we will work immediately to get your new order made and shipped.
All orders shipped within the State of Hawaii will incur a 4.5% sales tax charge.